Acknowledge an Alert

Acknowledging an Alert temporarily suspends alert notifications and removes the Alert from the Dashboard To Do list. When an alert is acknowledged and the condition has not returned to a Normal state, the alerting resumes once the time period set in the Resume Alert After has been reached.

You can acknowledge an Alert from your To Do list and acknowledge a voice alert notification.

NOTE:

Acknowledging an Alert does not change the state of the Monitored Asset. When the condition resulting in the Alarm state returns to normal, the Alert ends and it's removed from your To Do list.

Watch the short video that demonstrates how to acknowledge an alert.

How to acknowledge an alert

  1. From your Dashboard To Do list, select the alert link.
  2. From the alert section, enter a comment. It's recommended to describe any action taken or information relating to the state of the Monitored Asset.
  3. Select Acknowledge.
  • The alert acknowledgment and comment entered is saved and included in the Monitored Asset Exception Report and Asset Summary Report.
  • The alert resumes once the time period set in the Resume Alert After settings has been reached.
  • When the condition resulting in the Alarm state returns to normal, the Alert ends and it's removed from your To Do list.

How to acknowledge a voice alert notification

A voice alert notification is sent in the form of an automated message detailing the alerting condition. The automated message provides the ability to acknowledge the alert.

To acknowledge an alert, press 1 or 2 from your touch-tone phone. Pressing 3 or ending the call before selecting an option, does not acknowledge the alert.

Once acknowledged:

  • The alert acknowledgment is saved and included in the Monitored Asset Exception Report and Asset Summary Report.
  • The alert resumes once the time period set in the Resume Alert After settings has been reached.
  • When the condition resulting in the Alarm state returns to normal, the Alert ends and it's removed from your To Do list.